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SHIPPING AND DELIVERY  

Once you have placed your order you will receive an email confirmation.  If you have not received this (please check your spam/junk folder) contact us at info@zeekka.com and our team will be happy to help.

Please allow 2 days (can be up to 5 days if high demand) for your order to be processed, packed and shipped.  Once your order has been shipped you will receive an email with the tracking number and link.

The impact on widespread travel restrictions and safety measures from the  coronavirus is starting to ease, however shipping may take 10-21 days. The courier companies will try to get the package to you as quickly as possible and will update the tracking as soon as the parcel reaches its next destination.

Shipping time varies by location. These are our estimates:

*This doesn’t include our 2-5 day processing time before shipment.

If you have an address that is classed as a remote area, then we may have to ship by an alternative method and this may take longer.

Can I change my shipping address after placing my order?

No, once you have placed your order unfortunately the information cannot be changed.

Do you ship worldwide?

We provide shipping to over 50 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Which courier companies do we use?

We use DHL and other courier companies depending on your location and currently due the travel and safety restrictions we are using various courier companies to ensure the package reaches our customers.

Packages shipped from our US warehouse are shipped through USPS.  Packages shipped from our Australian warehouses are shipped through Austrakia Post or through Fastways. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. We do ship larger items via our China Warehouse via DHL. If DHL shipping is offered it will say on the product page.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you require any assistance please email us quoting your order number or the email address you ordered with at info@zeekka.com

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zeekka.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zeekka.com. As we operate internationally and have a number of return address. Please contact us for details.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, please contact us via email at info@zeekka.com. As we operate internationally and have a number of return address. Please contact us for details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.